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If you discover what you believe is a product defect for any Masterline product please contact Masterline Customer Service at 1-800-889-9883. Such a defect, if any, is covered under the terms of your product's warranty.

Please note that Masterline only permits the return of unused products that are returned with the orginal packaging in new condition. If for some reason you need to return your product please use the following return process:

1. Please contact Masterline at 1-800-889-9883 to request a Return Material Authorization (RMA) #. A RMA request must be made within 30 business days of receipt of the product in accordance with Masterline's return policy (noted above.)

2. If the RMA is approved, a RMA # will be issued. The support representative will also provide you with information on how to return the product to Masterline.

3. In order to speed up the process, the product must be returned unopened to the Masterline warehouse within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging.

4. NOTE: Masterline recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Masterline or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking, and (2) insure or declare the full value of the product, you will be responsible for the loss of damage to the product during shipping. Please note that the US Postal Service(USPS) offers limited tracking capabilities and that there is a 30-day waiting period before the USPS will initiate a trace.

Masterline applies a 15% restocking fee to all returns.  Buyer is responsible for all shipping charges associated with returns and/or exchanges.  For warranty repairs, manufacturer will cover shipping costs back to customer after repair is complete.

Masterline USA guarantees all of its products to be free of manufacturing defects due to materials and/or workmanship. In the event a product is found to be defective, we do stand behind this guarantee, for both consumers and retail accounts.

CUSTOMER SERVICE stands behind MASTERLINE'S guarantee at the corporate level. Our normal policy is to issue a Return Materials Authorization Number by phone (we do not accept return packages without an RMA #). This allows the customer to send the product in question directly to Masterline USA for inspection. If the product is found to be defective, it is replaced with the same or comparable style. If the product is not found to be defective, it is returned to the consumer. This return process takes approximately 72 hrs. from the time the product is received in our warehouse.

Please Note: Normal wear and tear, misuse, neglect or use of our products in a commercial capacity voids any warranties, expressed or implied. This includes activities such as renting, leasing, ski school and show teams. Please contact Masterline for clarification or a written decision regarding any use in question.

Warranty Policy

Ropes and Handles 1 year from date of purchase
Softgoods (Vests, gloves, tubes) 90 days from date of purchase
Clothing 60 days from date of purchase
Proof-of-purchase from an authorized Masterline Dealer is required for warranty coverage.


Masterline USA
Attn: Customer Service (RA#______________)
300 Countyline Court, Suite A
Oakland, FL 34787
Fax 407-656-6486