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Home > Warranty Information
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MANUFACTURER
WARRANTY & RETURN POLICIES
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Warranties
Products sold by BarefootCentral.com are
covered against defects by manufacturers' warranties. Warranty
information should be included with your product or found on the
respective manufacturer's websites. Should you experience any product
defects outside of our-year return period, you will need to contact the
manufacturer. If there is no warranty information included with the
product or if you have any questions, please call 281-782-1903.
Disclaimer of Warranties
BarefootCentral.com disclaims all
warranties either express or implied, including but not limited to
implied warranties of MERCHANTABILITY and FITNESS FOR A PARTICULAR
PURPOSE with respect to any merchandise purchased from a
BarefootCentral.com showroom or on-line store. BarefootCentral.com's
liability in connection with a customer's purchase is expressly limited
to BarefootCentral.com's return policy set forth below, and all claims
for consequential, incidental, or special damages are hereby excluded.
Returns and Exchanges
At BarefootCentral.com, we take pride in
our products and want you to be completely satisfied with your purchase!
If you are not completely satisfied for any reason, please return the
unused merchandise within 30 days of the date it was shipped to you, and
we will issue a refund or make the exchange of your choice. A refund of
the purchase price less shipping and handling will be made using the
same method and to the same credit card used on the original order.
Returned defective or used merchandise will be inspected, and a handling
fee of up to 20% may be charged. Refused Shipments are subject to a 20%
restocking fee. Shipping & handling will not be refunded on Refused
Shipments. Before returning a product, please contact
BarefootCentral.com Customer Service at michele@barefootcentral.com and request a Return Authorization Number RA#. You may be
instructed to return the product directly to the manufacturer, so please
call or email before you make any shipments. Orders returned
without an approved RA# or shipped to the incorrect address may be
refused and subject to an additional 20% restocking fee.
When you call, please be prepared to provide the reason for the return
and the action to be taken (exchange or refund). For your protection,
please insure your package for its full value. Unfortunately, we cannot
accept parcels sent freight collect or COD.
All special
orders and custom suits or vests are non-returnable and non-refundable.
When returning
apparel, make sure it is in new, unworn condition, in the original
package with all liners and tags attached. Any product that has
been used can not be returned. If you have any questions please
call 281-782-1903.
Shipping Practices - How to Protect
Yourself
When you place an order from
Barefootcentral.com, you have the ability to order products from various
manufacturers. We do not necessarily stock items from every
manufacturer, so you may receive multiple packages if your order
contains products from different manufacturers. Though you may
receive multiple shipments, BarefootCentral.com only charges you for a
single shipment and bases your shipping cost off the total weight of
your order. International shipments are priced separately and vary
greatly depending on the final country of destination.
International shipment charges are assessed prior to shipment and
charged as an additional fee on the credit card the order was placed
with. Our on-line shopping system quotes international packages at
a higher rate than they typically turn out to be, so please email us at michele@barefootcentral.com after placing your order to get an exact quote.
When receiving shipments, be sure to open
all packages, crates, or containers and inspect the product for damage
before you sign and accept a shipment from any carrier. If a
product is damaged, accept the package with Exception, and only if the
driver allows you to make note that the product is damaged. Then
ask the delivery person to make a note in their system that the product
was accepted with exception as damaged in transit. Contact
BarefootCentral.com at 281-782-1903 immediately (within 48 hrs) so we
can make an appropriate claim on your behalf. Do not use any
damaged product. Products that are used can not be returned or
exchanged. Any shipments that are shipped on 3rd party accounts
will be the responsibility of the 3rd party shipping account holder.
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